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Title
Text copied to clipboard!Technical Associate
Description
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We are looking for a Technical Associate to join our dynamic team and support the daily operations of our technical infrastructure. The ideal candidate will be responsible for assisting in the maintenance, troubleshooting, and optimization of hardware and software systems. This role requires a detail-oriented individual with a strong foundation in IT systems, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.
As a Technical Associate, you will play a key role in ensuring the smooth operation of our technology platforms. You will assist in the installation and configuration of computer systems, diagnose hardware and software faults, and solve technical problems either over the phone or in person. You will also be involved in monitoring system performance, performing routine maintenance, and supporting the implementation of new technologies.
This position offers an excellent opportunity for growth and development in the field of information technology. You will work closely with senior engineers and IT managers, gaining hands-on experience and exposure to a wide range of technologies and business processes. The role is ideal for someone who is passionate about technology, eager to learn, and ready to contribute to a fast-paced and innovative environment.
Key attributes for success in this role include strong communication skills, the ability to manage multiple tasks simultaneously, and a proactive approach to identifying and resolving issues. A background in computer science, information systems, or a related field is preferred, along with relevant certifications or practical experience in IT support or systems administration.
If you are looking to build a career in technology and want to be part of a team that values innovation, collaboration, and continuous improvement, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Assist in the installation and configuration of hardware and software systems
- Troubleshoot technical issues and provide timely solutions
- Monitor system performance and ensure optimal operation
- Support end-users with technical queries and issues
- Document technical procedures and system configurations
- Collaborate with IT team members on projects and upgrades
- Maintain inventory of IT equipment and software licenses
- Ensure compliance with company IT policies and procedures
- Participate in the testing and deployment of new applications
- Provide on-site and remote technical support as needed
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in a technical support or IT role
- Strong understanding of computer systems, networks, and software applications
- Excellent problem-solving and analytical skills
- Good communication and interpersonal abilities
- Ability to work independently and as part of a team
- Familiarity with Windows, macOS, and Linux operating systems
- Knowledge of IT security practices and data protection
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus
- Willingness to learn and adapt to new technologies
Potential interview questions
Text copied to clipboard!- What experience do you have in technical support or IT operations?
- Can you describe a time you resolved a complex technical issue?
- What operating systems and software are you most comfortable with?
- How do you prioritize multiple technical tasks or requests?
- Have you worked with any ticketing systems or help desk tools?
- What steps do you take to ensure data security and compliance?
- Are you comfortable working in a fast-paced environment?
- What certifications or training have you completed in IT?
- How do you stay updated with the latest technology trends?
- Can you describe your experience with hardware troubleshooting?
